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EC Vancouver Pre-Arrival to First Day

School Number

+1 604 683 1199 (Mon-Fri, 8:15am – 6:00pm)
Transfers (changes, can`t find my driver):
Calls: +1 604 988 7639
Whats App: +1 778 773 5466
No need to call for flight delays, we will check it 


Emergency Number

(For use outside of office hours only)

+1 604-441-0290


EC Vancouver, 570 Dunsmuir Street, 2nd Floor, Vancouver, BC, V6B 1Y1, Canada


We have compiled the latest Canadian safety regulations information in our presentation outlining the “new normal” for our schools in Canada. While we have had to make some adjustments to teaching in the time of COVID-19, we promise to deliver EC excellence as always. Please click here to view.
Mandatory Quarantine
All travellers entering Canada are required to self-isolate for 14 days, whether displaying symptoms of COVID-19 or in perfect health. During your 14-day quarantine period, you will not be able to visit the school but will have access to EC Virtual lessons should you wish to take them. Please read the information here for more details. You will also need a Quarantine Plan and a Quarantine Checklist.
EC Online
What is EC Online? 
EC Online is a personalized study tool and powerful learning companion throughout your EC journey. Please see: Pre-arrival instructions.
When can I access EC Online? 
You will have access to EC Online as soon as you receive your booking confirmation. Start by logging in here:

What can I do with EC Online? 

  • Complete your placement test   
  • Fill in the pre-arrival survey
  • Access a bank of study materials to start learning before you even leave home
  • Receive a digital welcome letter and digital welcome pack about the school
  • Access information about the EC school and location



Please note, due to COVID-19 it is important that you take your test online before your first days at school, please find the instructions on how to do the online test here.


(All students under 19 years old must book return airport transfers if arriving and departing between 8:00pm and 8:00am) 
Who will I meet at the airport?
If you booked a transfer, an EC Representative will be waiting for you at the Vancouver Airport in the designated meeting points described below. Please check if your flight arrives at the International or the Domestic Terminal as the meeting points are different and refer to the detailed instructions below (please refer to point number 1 for International arrivals and to point number 2 for Domestic arrivals). Below you can also find more instructions about what to do you if you cannot find the EC representative (point number 3) or what do to if your flight details have changed (point number 4).
1. For International Arrivals
If you are at International arrivals, you will meet an EC Transfer Representative wearing a yellow t-shirt after you walk through 2 sets of automatic glass doors (see map below). They will be holding a yellow sign with the EC logo on it and standing in front of 2 large wooden statues in the Main Public Arrivals Area (please refer to the map below)


2. For Domestic Arrivals
If you are at Domestic Arrivals, collect your bag from the baggage carousel and wait in that area (see map below). You will see an EC Transfer Representative wearing a bright yellow T-shirt and holding a Yellow sign with the EC logo on it.

What should I do if I cannot find the EC representative?
If after 10 minutes you cannot see the EC representative, just call +1 604.988.7639 or text/WhatsApp +1.778.773.5466 (from the public phone, information desk or a mobile phone). Useful phrase to use: Hi, My name is (Maria Angeli). I am from (Italy). My student number is (123456). I cannot find my EC representative. I am at the information desk.

What should I do if I have missed my flight or my flight is delayed?
If your flight has changed or you missed your flight you should notify EC Transfer Representative by calling +1 604.988.7639 or text/WhatsApp +1.778.773.5466 (from the information desk or a mobile phone) to rearrange your transfer time and avoid additional cost. Useful phrase to use: My name is (Maria Angeli). I am from (Italy). My student number is (123456) and my flight has been changed. My new flight number is (1234) arriving at (time). 
If you flight has been delayed but you will come in the same flight (flight number did not change) you do not need to call us.

What should I do if I haven’t booked an EC transfer?
Take the SkyTrain, Canada Line. This will bring you to a number of different transportation stations in order for you to make your way to your accommodation. You can also take a taxi from right outside the airport. All taxis have fixed fares depending on your destination. You can find out your fare by looking here.

Arrival at EC Accommodation

What should I expect at my EC accommodation? 
We are planning to offer homestay accommodation. All host families have been informed on how to provide a safe home for students, adhering to the guidelines on protecting the home and its occupants from COVID-19.

First Sunday Activities

What should I do on the Sunday before school starts? 
Kindly note that due to COVID-19 all Sunday activities have been suspended and we will only be organising online meetings when you have any queries. If you would like to speak to us, please contact us on EC Vancouver Virtual Reception. Now is a good time to take the EC Online English Test if you have not already. It is important to complete this test before you start school on Monday.

Your First Day at School

How can I find my way to school?
You can find this information on your EC Accommodation Profile, or feel free to ask your host family.

What if I haven’t booked EC accommodation? 
There are a number of different SkyTrain lines that arrive at the school
- Canada Line (Vancouver City Centre Station)
- Millennium Line (Granville Street Station)
- Expo Line (Granville Street Station)
There are also a number of different bus routes that will take you here.
You can use the Trip Planner and enter in the school address as your destination.
What time should I arrive?
School Hours: Open at: 11.35/ Close at: 15.15
We will provide you with instructions on the time to arrive to school during your induction on the Friday before classes. To join the virtual orientation, please ensure you have downloaded and signed into Teams. If you are unable to attend this induction for any reason, we will follow this meeting with an email with the time to arrive. 
What should I bring with me? 

It’s important to bring the following with you on your first day:

  • Visa and passport
  • Proof of health insurance covering length of programme.This is required for you to start lessons
  • Your credit card to pay a deposit if you have booked an EC Residence
  • Face mask/face covering and hand sanitiser
  • Your own notebook, pens, and laptop/ mobile tablet

What can I expect on my first day? 
While some changes have been made to the first day orientation to accommodate social distancing requirements, we can assure you that all students will still be met with a warm welcome from the school.

What will my timetable be? 
You will receive your timetable at the school. This will consist of:
Face-to-face Core classes
Online Special Focus classes

Frequently Asked Questions

What happens on public holidays? 
Schools do not open on public holidays, so if Monday is a public holiday, your first day at the school will be on Tuesday. Public holidays are listed below:

2021 Public Holidays on a weekeday:  11 November, 24  and 27 December

2022 Public Holidays on a weekday:
03 Jan, 21 Feb, 15 Apr, 23 May, 01 Jul, 01 Aug, 05 Sep, 10 Oct, 11 Nov, 26 Dec, 27 Dec

What do I do if public transportation is temporarily unavailable?  
In case of bad weather, public transport strikes etc, please check the EC Vancouver page for any important updates or call the emergency number.

While you are in Vancouver

  • Regularly and thoroughly clean your hands with an alcohol-based hand rub or with soap and water. We also advise you also carry hand sanitizer for personal use. 
  • You will be required to wear a face mask when you use all public transport and shops as well as communal areas in the school, please ensure you purchase a face mask prior to your arrival.
  • Please maintain at least a 2-metre distance between yourself and others. 
  • If you develop any of these symptoms; a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste, or you suspect you have the virus, you will need to self-isolate for 14 days. Do not come to school if you are unwell. Please inform the school if you are unwell so we can support you and help you seek medical attention if necessary.

Upon arrival to Canada you need to immediately undertake a mandatory 14-day quarantine period. Kindly refer to the links below:
Languages Canada International Student Quarantine Plan
Languages Canada COVID-19 International Student Safe Travel, Arrival and Quarantine Checklist

If you have any problems, please do not hesitate to call our emergency phone number: + 1 604 773 0488

Click the links below for more detailed travel and safety information for Canada during COVID-19
EC Vancouver - Before arriving to Canada
EC Vancouver - Covid 19

Sample of timetable:

This is a sample timetable, times may change and are not guaranteed.

General English (20 lessons/week) : Core Classes (Mon-Fri)
Semi-Intensive English (24 lessons/week) : Core Classes (Mon-Fri) & Special Focus Classes (Tue & Thu)
Intensive English (30 lessons/week) : Core Classes (Mon-Fri) & Special Focus Classes (Mon-Fri)