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EC Toronto Pre-Arrival to First Day

School Number

+1 416 488 2200 (Mon-Fri, 8:30am – 5:30pm)

Emergency Number

(For use outside of office hours only)

+1 416 209 8331 *If line is busy, please try again.


EC Toronto, 124 Eglinton Ave West, Suite 400, Toronto, Ontario M4R 2G8 | Canada


We have compiled the latest Canadian safety regulations information in our presentation outlining the “new normal” for our schools in Canada. While we have had to make some adjustments to teaching in the time of COVID-19, we promise to deliver EC excellence as always. Please click here to view.

Mandatory Quarantine
All travellers entering Canada are required to self-isolate for 14 days, whether displaying symptoms of COVID-19 or in perfect health. During your 14-day quarantine period, you will not be able to visit the school but will have access to EC Virtual lessons should you wish to take them. Please read the information here for more details. You will also need a Quarantine Plan  and a Quarantine Checklist.

EC Online
What is EC Online? 
EC Online is a personalized study tool and powerful learning companion throughout your EC journey. Please see: Pre-arrival instructions.

When can I access EC Online? 
You will have access to EC Online as soon as you receive your booking confirmation. Start by logging in here:

What can I do with EC Online? 

  • Complete your placement test
  • Fill in the pre-arrival survey
  • Access a bank of study materials to start learning before you even leave home
  • Receive a digital welcome letter and digital welcome pack about the school
  • Access information about the EC school and location
  • Fill in and sign the New Student Enrollment Agreement
  • Fill in and sign the ISP Student Consent Form

Please note, due to COVID-19 it is important that you take your test online before your first day at school, please find the instructions on how to do the online test here.


Arrival at Airport.
(All students under 18 years old must book return airport transfers if arriving and departing between 8:00pm and 8:00am).
I want an EC airport transfer, can I arrive at any time?
If you have booked accommodation with EC you must arrive at the airport between 08:00 and 20:00. Late/early arrivals may be asked to book alternative accommodation.

What information do I need to give to book an airport transfer?
Please provide your flight number, arrival time, terminal and airport of origin – minimum 2 weeks in advance.

Who will I meet at the airport?
If you booked EC airport transfer service you need to go to the information booth of the airport to call to the emergency number (+1 416 209 8331) and let the driver know that you are already there. There is phone that you can use for free in the information booth. Wait at the information booth for the driver, who will arrive in approx. 5minutes. All flights land in Terminal 1 and Terminal 3. In both terminals the information booths are located near the exit of the arrival areas.

What should I do if I have missed my flight or my flight is delayed?
You should notify EC by calling 416 209 8331 (from the information desk or a mobile phone) to rearrange your transfer time and avoid additional cost. Useful phrase to use: My name is (Maria Angeli). I am from (Italy). My student number is (123456) and my flight has been changed. My new flight number is (1234) arriving at (time).

What should I do if I haven’t booked an EC transfer?
The Union Pearson Express Train (UP Express) runs from the airport to Union Station every 15 minutes. You can get more information here. The Toronto Transit Commission (TTC) also has express bus and subway service at the airport. You can get more information here.

Please note if you have not booked EC Transfers, you will need to have a definitive method of transportation listed on your quarantine plan.

Arrival at EC Accommodation

What should I expect at my EC accommodation?
We are planning to offer homestay accommodation. All host families have been informed on how to provide a safe home for students, adhering to the guidelines on protecting the home and its occupants from COVID-19. You  should also expect to remain isolated within the host family home for your first 2 weeks while you complete your quarantine plan – you will have minimal contact with the host families during this period and have to follow the instructions of the hosts exactly.  

First Sunday Activities
What should I do on the Sunday before school starts?
Kindly note that due to COVID-19 all Sunday activities have been suspended and we will only be organising online meetings when you have any queries. If you would like to speak to us, please contact us on EC Toronto Virtual Reception. Now is a good time to take the EC Online English Test if you have not already. It is important to complete this test before you start school on Monday.

Your First Day at School

How can I find my way to school?
You can find this information on your EC Accommodation Profile, or feel free to ask your host family.

What if I haven’t booked EC accommodation? 
You can take the subway to Eglinton Station on the Yonge line (DO NOT go to Eglinton West Station on the University line) and then walk 2.5 blocks west along Eglinton Avenue until you see the school.

What time should I arrive?
We will provide you with instructions on the time to arrive to school during your induction on the Friday before classes. To join the virtual orientation, please ensure you have downloaded and signed into Teams. If you are unable to attend this induction for any reason, we will follow this meeting with an email with the time to arrive. 

What should I bring with me?
It’s important to bring the following with you on your first day:

  • Visa and passport
  • Proof of health insurance covering length of programme.This is required for you to start lessons
  • Your credit card to pay a deposit if you have booked an EC Residence
  • Face mask/face covering and hand sanitiser
  • Your own notebook, pens, and laptop/ mobile tablet

What can I expect on my first day? 
While some changes have been made to the first day orientation to accommodate social distancing requirements, we can assure you that all students will still be met with a warm welcome from the school.

What will my timetable be?
You will receive your timetable at the school. This will consist of:

  • Online Special Focus classes
  • Core classes 3 days per week face-to-face and 2 days per week online
  • Full time blended course hours

*Please note that smoking is not allowed within 9 metres of the entrance to the school building. Smoking in non-designated smoking areas may result in a fine up to $5,000 CAD.

Frequently Asked Questions

What happens on public holidays? 
Schools do not open on public holidays, so if Monday is a public holiday, your first day at the school will be on Tuesday. Public holidays are listed below

2021 Public Holidays on a weekeday:
11 November, 24 December and 27 December

2022 Public Holidays on a weekday:

03 Jan, 21 Feb, 15 Apr, 23 May, 01 Jul, 01 Aug, 05 Sep, 10 Oct, 11 Nov, 26 Dec, 27 Dec

What do I do if public transportation is temporarily unavailable?  
In case of bad weather, public transport strikes etc, please check the EC Toronto Facebook page for any important updates or call the emergency number.

While you are in Toronto

  • Regularly and thoroughly clean your hands with an alcohol-based hand rub or with soap and water. We also advise you also carry hand sanitizer for personal use.
  • You will be required to wear a face mask when you use all public transport and shops as well as communal areas in the school, please ensure you purchase a face mask prior to your arrival.
  • Please maintain at least a 2-metre distance between yourself and others. 
  • If you develop any of these symptoms; a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste, or you suspect you have the virus, you will need to self-isolate for 14 days. 
  • Do not come to school if you are unwell. Please inform the school if you are unwell so we can support you and help you seek medical attention if necessary.

Upon arrival in Canada, you need to immediately undertake a mandatory 14-day quarantine period. Kindly refer to the links below:
Languages Canada International Student Quarantine Plan
Languages Canada COVID-19 International Student Safe Travel, Arrival and Quarantine Checklist
If you have any problems, please do not hesitate to call our emergency phone number: +1 416 209 8331

Click the links below for more detailed travel and safety information for Canada during COVID-19:
EC Toronto - Before arriving to Canada
EC Toronto - Covid 19

Sample of timetable:

This is a sample timetable, times may change and are not guaranteed.

General English (20 lessons/week) : Core Classes (Mon-Fri)
Semi-Intensive English (24 lessons/week) : Core Classes (Mon-Fri) & Special Focus Classes (Tue & Thu)
Intensive English (30 lessons/week) : Core Classes (Mon-Fri) & Special Focus Classes (Mon-Fri)